Privacy Policy

1. Information We Collect

When you browse our boutique website, place an order for tailored abayas, or reach out to our concierge, we collect necessary data to fulfill our services:

• Contact & Delivery Information: Your full name, delivery address (city, street, building, apartment/suite number), contact telephone numbers, and email address.
• Bespoke Tailoring Details: Preferred abaya lengths (e.g. 52, 54, 56, 58, 60), color variations, and custom measurement notes requested through our consultation forms or WhatsApp.
• Transaction & Order History: Records of items purchased, order totals (in AED or converted currencies), discount coupons applied, and delivery tracking status.
• Technical & Device Information: Anonymized IP addresses, browser types, and cookie session identifiers to deliver responsive navigation and security verification.

2. How We Utilize Your Information

All personal information collected is utilized exclusively for legitimate business purposes:

• To cut, stitch, package, and dispatch your ordered garments accurately.
• To provide order updates, delivery confirmations, and courier tracking numbers via SMS and email.
• To process secure payments via Stripe or coordinate Cash on Delivery with our authorized logistics partners.
• To respond promptly to inquiries received through our boutique helplines or contact forms.
• To safeguard against fraudulent card transactions and bot attacks using Cloudflare security widgets.

3. Payment Security & Financial Discretion

Financial transactions conducted via our online boutique are processed through Stripe, a globally certified Level 1 PCI-DSS payment infrastructure. All sensitive card transmission is tokenized and encrypted with 256-bit SSL/TLS protocol.

Saba Al Wadi Couture Atelier neither sees nor stores credit/debit card numbers, expiry dates, or CVV security codes on our servers.

4. Cookies & Analytics

We employ functional and analytical cookies to remember your shopping bag contents, selected currency (AED, USD, GBP, EUR), and preferred language settings.

Aggregated analytics (such as Google Analytics and Facebook Pixel) are used solely to evaluate boutique traffic patterns and improve website usability. You may choose to disable cookies through your browser preferences at any time.

5. Third-Party Logistics & Data Sharing

We disclose relevant delivery details strictly to certified courier companies within the United Arab Emirates and international freight forwarders for the sole purpose of transporting and delivering your orders.

These third parties are bound by strict non-disclosure obligations and are legally prohibited from using your contact information for any reason other than doorstep package delivery.

6. Your Privacy Rights & Data Subject Access

Under UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection, you hold the right to:

• Request a copy of the personal information we maintain concerning your account.
• Correct or update any inaccurate address or contact records via your account dashboard.
• Request the complete removal or anonymization of your profile upon settlement of pending orders.